Just east of Bali in Indonesia. One of my employees back in the day just came home from a Mormon mission in Indonesia. When I needed help he told me to hire his friend who was going to school for Computer Science. He was amazing and we ended up partnering to open our office there.
We have a day shift and a night shift so we are working 18 hours a day, meaning you get access to not just one POD but two.
You can send us as many tickets at a time. You can even prioritize them so we know which ones to work on first. Your POD will work on one task and when they finish that task they will start another one until their shift is over.
Some graphics are super simple and can be done in as fast as an hour from submission, others can take three hours, some slide desks and eBooks can take a day or two depending on how much content there is. Other technical tasks can be fast and others like a full funnel build can take a day or two. I’ve seen some complex onces take as long as a week.
Our office has back up generators and each computer has a backup power source so if the power does go out, then their computers do not shut down and lose all their work. I learned this the hard way. We’ve only had one issue with this and it was more that the office was flooded from rain due to poor neighborhood planning, but the flood washed away the block wall that caused the flood so that won’t happen again. A fluke accident that no one saw coming because the office is literally on a hill.
Our office uses three different internet providers just in case one or two go down, at least one will still be working. We haven’t had any issues with this since we got our office in 2018.
Since we have our office we have shift managers that ensure our employees are only working for us. Plus we have a really good culture over there, and everyone is bought into the dream of helping 1,000 business owners scale their business. We have company pride t-shirts that everyone loves wearing, we are a legit business in Indonesia and pay corporate income tax there, everyone has medical, dental, and eye insurance as well. We work towards transforming Indonesian society by bringing more well paid technical jobs. We also hold English classes for our employees and the community.
You can mark your task as urgent and we will get on that task for you next.
In your POD you have a real developer that can handle anything Web or Funnel related that you give to us. You also have a highly rated graphic designer that will get used to your style and brand. You also have a VA that can handle any menial task, if the task is too complex then our floor manager will have the developer help them with any complex technical tasks that are assigned to them. You also have your account manager who can act as the go-between if something is hard to explain or we’re not understanding or there’s an issue with the language barrier. They are there to help you figure out how you can offload as many tasks as you can or haven’t thought of yet. Your POD members learn your style and how you want things done they’ll be able to complete your projects even faster. They’re real members of your team and when you have a team firing on all cylinders nothing is impossible. Another thing that will help you get the most out of your POD is how we teach you to submit your requests. Most people have a hard time outsourcing because they don’t use DeskTeam360 Outsource Implementation Method of communication. You won’t leave anything to question and that eliminates almost all the back and forth that you’re probably used to dealing with.
We have a cell phone in the office that you can text message us to let us know about the emergency. An example would be you have a quick revision to get done, before going to print like a flyer or something and you’re about to board a plane to go to an event that you need that flyer for and you’re freaking out, pulling your hair out not thinking you’ll get this done in time. Then you text us and we stop what we’re doing and work on that for you. This is like having a batphone at your disposal. But remember the boy who cried wolf. If everything you do is an emergency we will start to perceive nothing as an emergency for you. We do have other clients and we can alway push them to the back of the line for everything. We have never had an issue with someone abusing this honor system and we don’t think we ever will, but you know, we have to say it.
This has only happened once since 2018 and it wasn’t anyone’s fault. The client just didn’t jive with the designs we were doing. I put the client in another POD with a different designer and the client loved the work. So you are not tied to your POD, if you don’t jive that is okay, just let us know and we’ll get you switched until you’re happy.
You’ll Get Tasks Completed Faster As Time Goes On, also when your business is growing and you start submitting more tasks you can upgrade at any time and your new pricing will be prorated to what you already paid that month so that you don’t end up paying more than you should and creating a new billing cycle.
Yes, DeskTeam360 will work for you regardless if …
We Do Almost Everything; Except…
Usually because there is too much back and forth with those types of projects before you get a final version that everyone is happy with.
This way you can rely on us to do the heavy lifting with everything else so that you can focus on what requires your superpower like marketing strategies or writing awesome copy, or creating an amazing customer experience for your clients.
You can continue to use whatever systems you’re currently using. Because we use almost all of them like…
And if you are using a software that we are not familiar with, which is highly unlikely, most systems are so similar that we can easily learn how to use them for you. So you don’t have to switch your systems or softwares to ones that we use.