Watch Full Interview Below

The Background

Karen Cutler is an online business manager based in San Antonio, Texas. She manages 15 to 20 clients at any given time, primarily servicing course creators and a variety of other service providers. Her approach involves providing custom projects that require a high level of personalized service, which led her to work with a team to assist in delivering these services.

Karen began working with Desk Team 360 in 2022 after learning about them through a referral from Duct Tape Marketing. Prior to managing her own business, she worked on the agency side where she managed deliverables and supported client bases, which gave her initial experience with Desk Team 360’s services.

Her collaboration with Desk Team 360 involves a range of projects, from building websites from scratch to graphic design and video editing tasks. She appreciates the structured processes and documentation provided by Desk Team 360, which help manage and track changes effectively.

Karen values the ability to delegate tasks to a remote team, freeing up her time to focus on her strengths and ensuring client projects are completed efficiently. She highlights the importance of good communication, mentioning Cher from Desk Team 360 as a key figure who helps ensure smooth project management and client satisfaction.

In summary, Karen Cutler is a versatile online business manager who leverages remote teams to enhance her service offerings and maintain a high level of client satisfaction.

The Process

The first thing that Cutler did with DeskTeam360 was to start a project involving a website. She began working with DeskTeam360 in 2022, and her initial project was focused on creating websites while being introduced to the team. Prior to this, though she had outsourcing experiences, she had not worked with a remote team quite like Deskteam360 and took the opportunity to dive into the experience with DeskTeam360 and it worked more than she expected.

The Results

Karen has been happy with her experience; she appreciates the support she received from DeskTeam 360, highlighting the benefits of having a remote team that allows her to focus on her strengths. Karen mentions specific individuals, like Cher, who have made a significant impact on her experience by providing excellent communication and support. She also acknowledges the value and efficiency gained from delegating tasks to DeskTeam 360, which has helped her deliver better results for her clients. Overall, Karen expresses satisfaction and would recommend their services to others.

“Website Looked Better Than She Could’ve Imagined”