Website Maintenance Services From the Same Team Every Month

What the Team Does on Your Sites Every Month

Here's exactly what website maintenance covers.

• Monthly WordPress core, plugin and theme updates
• Security monitoring and malware scanning
• Speed optimization and Core Web Vitals maintenance
• Daily or weekly automated backups
• Uptime monitoring, so the team knows when a site goes down

That list is written for WordPress. The team also does upkeep and bug fixes on Webflow, and it builds on WooCommerce, React and other CMSs.

Want to see the whole job laid out? Our website maintenance checklist splits it into weekly, monthly, quarterly and annual tasks. For the security side, we wrote up our WordPress security best practices. And here's our list of essential WordPress plugins for a business website.

Website Support and Tech Support

Maintenance keeps a site healthy. Support is for the day something breaks, or the day a client wants a change. The team takes those jobs too.

• Bug fixes and development requests
• Content updates, image swaps and copy changes
• Site updates and cleanup
• API integrations and custom functionality

Tech support is on the list of what the team does, too, and the rule is simple. If you can log into it, we can help you with it. And the website work runs from a quick homepage update to a full website rebuild.

Is a site down right now? Start with our steps to take if your WordPress website is unavailable.

Website upkeep is only part of what you can hand off. For the rest, read our post on the tasks a team can take off your plate, or look at everything on our services page.

Who Looks After Your Sites, and How a Task Moves

The people who look after your sites all come into our office to work, with a team leader who holds them accountable. That's what we mean when we say insourcing.

That office has new computers, three different internet providers and two backup power sources. When someone's out sick or on vacation, the team keeps moving. That matters for website care, because an outage on our end doesn't stop the work on your site.

The same people handle your sites every month, and they learn your brand, your preferences and your standards.

Here's how a website task moves.

• You send it. Use our request form or send an email. You can write it out, record a quick video, or attach a doc.
• Your North American account manager assigns it to the right specialist, manages the timeline, and checks the work before you see it.
• You review it and ask for changes if you want them. Revisions are unlimited on every plan. Then the next task starts.

You don't deal with the team directly unless you want to. And you don't have to send tasks one at a time. Your plan sets how many run at once, and you can line up as many as you like behind them. Most tasks ship in 1 to 3 business days.

Every plan includes a North American account manager, a team leader, 2 developers, 2 technical Virtual Assistants, 2 designers, and me on 2 weekly group calls.

Want the full walk-through? See how DeskTeam360 works.

If the sites you look after belong to your clients, the team can do all of this under your brand, and our name doesn't appear on the work. With our team's support, The Tobie Group, a marketing agency in Arizona, added website maintenance for its own clients. Ryan Burch said they realized they'd been doing their clients a disservice by not maintaining their websites. See our white label web design services for agencies, or read our post on white label WordPress maintenance.

Proof: Two Clients Who Handed Us Their Websites

The first is Lemonade Legend, a platform for people to share their stories through media, publishing and video. The owner's former marketer had put the website on the marketer's own hosting. The marketer held back 10%, and that 10% was critical, but the team found a way around it. Read how we got a hijacked website back.

Here's how Lemonade Legend put it in their case study: “I Can Be Sure That I Will Get What I Need When I Need It!”

The second is Smash Wave Marketing, a digital marketing agency in Jupiter, Florida. When they told their story, our team was building their clients' websites in WordPress and Elementor. It was also running monthly and quarterly maintenance on those sites. Their words at the time: “I’m Saving Countless Hours and Thousands Of Dollars.” You can read Smash Wave's story here.

Website Maintenance Is on Every Plan

Entrepreneur: $1,497 a month, 1 task at a time. Marketer: $2,994 a month, 2 tasks at a time. Agency: $4,491 a month, 3 tasks at a time. Every plan covers every service. The only difference is how many tasks run at once.

No contracts. It's month to month, and you can cancel any time. There's a 30-day money-back guarantee. It's a full refund within the first 30 days, with no conditions. See plans from $1,497 a month.

Now, you might be thinking $1,497 a month is a lot for plugin updates. You're right. If updates were all you sent us, it would be. But the plan has unlimited tasks. The same team that patches a site can build the landing page, fix the funnel and cut the video. Website care is just the work that never runs out, so your list never has to sit empty.

Only Need Hosting or Maintenance?

You don't need a full plan for either one. Hosting is $29 a month, and maintenance is $99 a month. Book a call to ask about either one.

Questions About Website Maintenance